We're always here for you...so you can be there for others.

Every aspect of Eleo was designed with you, the user, in mind. Our donation management software is easy-to-use, intuitive, and feature rich. To ensure you know how to use every feature offered to meet your nonprofit’s needs, we provide extensive support for Eleo Online Fundraising and Donation Management software.

We’re with you from day one with a combination of live, online, and behind-the-scenes support to get you started and to help you improve your donor data management—so your nonprofit can do even more good! Need to share an overview of Eleo with your board? Download Eleo’s Board Member Guide.

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Complimentary Support Services

Everything Included in your Subscription…Seriously

Live Phone & Email Support

Eleo’s award-winning live phone and email support is available to you immediately after joining Eleo. We pride ourselves on having an amazing, friendly, and knowledgeable support team. When you call or email, a Support Specialist will respond promptly so your important work doesn’t stall. Live Support Hours are Monday through Friday, 9AM to 5PM EST.

Initial Data Import

We know importing your data is a big deal. As an Eleo Client, your Initial Data Import is complementary. You will be assigned your own Import Specialist who will work with you from beginning to end to import all your contacts’ information and giving history.  Your initial import will be completed during your 30-day onboarding process, so you can hit the ground running!

Onboarding

What is Eleo’s definition of onboarding? That we are with you every step of the way! After joining, your dedicated Onboarding Specialist will guide you through your complimentary Initial Data Import, help you locate a variety of learning resources, set up your live trainings, customize your database, and more.

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New User Trainings

Learn everything you need to know about getting started on Eleo by scheduling a private New User Training. A certified Support Specialist will walk you through the modules, show you how to customize your database, and more while answering your questions in real time. These trainings are always available to your nonprofit, making it are a great resource for when you have new employees coming on down the road.

Personal Training Sessions

Your nonprofit is unique and so are your needs, which is exactly why we offer Personal Training Sessions. With your Support Specialist, walk through the specific features and modules you want to learn, while having your questions answered in real time.  These sessions can be one-on-one or with your team.  Personal Training Sessions are available throughout your time with Eleo.

Scheduled Support Calls

Find yourself with a myriad of questions about different features in Eleo? No problem! Eleo users can schedule a 20-30 minute Support Call with our knowledgeable Support Specialists. Scheduled Support Calls are available Monday through Friday from 10:00am – 4:00pm EST.

Learning Library

Access Eleo’s extensive library right from your database! You’ll find step-by-step guides and videos on how to use features, set up integrations, create donation forms and more. On top of that, discover educational webinar recordings, e-guides, and blogs to stay current in your fundraising strategies. The Library is a dream for our DIYers and nightowls out there!

Help Screens

Help is always a click away! When you Click ‘Help’, wherever you are in your database, you will receive a comprehensive explanation of the page you are on and the actions you can take. And it goes one step further! You can add in your own organization’s notes to ensure consistency throughout the database.

Webinars

Inside Eleo Webinars are a short, 30 minute dive into Eleo’s features, integrations and topics of fundraising and donor relations. These bite-sized sessions are packed with how-to’s, best practices, user tips and more to make sure you are getting the most out of your Eleo database.

Nonprofit Resources

Eleo helps you stay on top of the latest trends in nonprofit fundraising with our blogs, e-guides, and recorded webinars. Learn your way around fundraising events, donor stewardship, end-of-year appeals, and more.  We want to help expand your reach beyond the software with information and techniques on how to raise more funds for your cause.

eNewsletter

Keep up-to-date with nonprofit industry news, fundraising trends and more with our eNewsletter, curated specifically for Eleo users.  Look forward to our monthly publication to alert you of software updates, invites to exclusive webinars, and provide you with Eleo database tips. We’ll also feature newly released Nonprofit Resources to keep you ahead of the fundraising curve.

Not yet an Eleo user? Sign Up for our Free eNewsletter.

Consultant Community

Eleo’s Nonprofit Consultant Community makes it easier for you to choose someone you can trust in helping grow your nonprofit.  Each consultant specializes in working with small to mid sized nonprofits, and understands the ins and outs of Eleo Donor Management Software. Consider hiring one of Eleo’s consultant partners to take your nonprofit to the next level!


Best Customer Support 2020-2023

Customers Share Why Eleo Support Ranks Highly

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"We switched to Eleo about one year ago and have been very pleased with the results! The training and customer support is above all else, huge for us!"

Aida B.VP Corporate Development, Hospitals & Health Care
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"Really appreciate the patient and kind customer service!"

Lauren MullenLevitt at the Falls
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"Demos are very helpful and the support is communicated in a very sincere and genuine way and always very helpful. Many thanks!"

Rob SchadtAfrica Exchange Project
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"I am just getting started using ELEO. The webinar was very valuable. I will check out the other videos in the Library. Thank you for making all of this available."

Claire RansomStoutsburg Sourland African American Museum

Add-On Admin and Tech Services

Spend more of your time and money on your mission with Eleo's help.

Database Cleaning

Does data clean-up feel daunting? Eleo can help! We can perform a handful of tasks which will allow your nonprofit to run more efficiently, saving you time and money in the long run. With accurate contact information, streamlined lists, and no duplicate records, you will build stronger relationships with your most loyal supporters.

Custom Imports

Whether you track unique information or want to use other platforms to expand your fundraising streams, the Eleo team can help centralize your data by importing it back into your database.

Custom Reports
We know nonprofits find themselves short on time and manpower. Let the Eleo team help you merge the analytics you need into comprehensive reports for your next board meeting!
End-of-Year Donor Letters
Meet your donors’ tax deadlines and create a professional touchpoint with accurate and timely donor year end statements. We can even draft your letter copy for you. Eleo makes it simple and stress free.