Every aspect of Eleo was designed with you, the user, in mind.  Our donation management software is easy-to-use, intuitive, and feature rich. To ensure you know how to use every feature offered to meet your nonprofit’s needs, we provide extensive support for Eleo Online Fundraising and Donation Management software. We’re with you from day one with a combination of live, online, and behind-the-scenes support to get you started and to help you improve your donor data management—so your nonprofit can do even more good! Need to share an overview of Eleo with your board? Download Eleo’s Board Member Guide.

Fundraising & Donation Management Software Support

Learning Library

Need to review a particular feature or application of the software? Eleo includes links to short and simple training videos and step-by-step documents so you can get the most out of the software’s functionality. The learning library is accessible any time, so you can explore and learn at your convenience!

Email support

If you have a specific question you want answered by one of our support specialists you may email us at [email protected], and one of our support specialists will respond with a detailed explanation to your question.

Live Support

We pride ourselves on having an amazing, friendly, and knowledgeable support team. Our support specialists are available Monday through Friday from 9am to 5pm EST to take your calls and answer your questions. Call us at 1-844-676-3536.

START-UP live training session

We’ll get you started using Eleo with a free live training session focused on customizing the software for your nonprofit. Our trainers guide you through organizing your donor database, appeals and campaigns, mailing templates, event data, and more. We’re here to make Eleo online fundraising software work for you right away.

Built-in help on every screen

Although Eleo is designed to be user friendly, we know different users have different levels of comfort with data management—so we’ve made sure help is always only a click away. A “Help” link on every page of the software will take you directly to an explanation of the screen you’re working on.

Data Import

Eleo comes complete with a data Import Tool which allows you to import your existing electronic data right into the Eleo software. This easy-to-use tool can have you up and running with your existing data with very little time and effort.

And for your Initial Data Import, our dedicated support team will import your contacts and gifts into your Eleo database for you.

To assist with ongoing optimal data performance, we also offer a full suite of Data Cleaning Services, to keep your contacts accurate and effective.