- Eleo currently accepts payment via debit card or credit card. If your organization does not have an active debit or credit card, yearly invoicing for payment by check is available. Checks should be made payable to Community Software Solutions.
- Credit card entry is required upon logging into your database. If you are being invoiced or paying by check, the credit card on file will not be charged.
- If the database was opened on a Trial, Promotion, or Grant, your credit card on file will be charged only when the free period concludes.
- Monthly subscription charges are processed on the first business day of each month. The charges will appear on your credit card statement from Community Software Solutions.
- Free Trials or Promotions that end mid-month will be charged a prorated amount for the remainder of the month.
- Direct Sign-Ups that begin mid-month will be charged a prorated amount for the remainder of the month.
- Standard billing frequency is monthly. Annual and semi-annual billing frequencies can be requested.
- Subscription charges that decline, and are not acknowledged or paid by the end of the same month, will result in deactivation of the database. Databases can be unlocked upon receipt of outstanding payment.
- If your organization works with an Eleo Support Specialist to have data imported during a Free Trial or Promotional Period but needs to cancel before any subscription charges are processed, your card on file will be charged for one month of Eleo at your current subscription level.
- If you are on an Eleo promotion, please click here for Terms & Conditions.
