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We are located in Princeton, New Jersey, USA.
Yes! Eleo supports all age groups…And if you’re reading this – use our 80YEAROLD promo code to DOUBLE your Free Trial!
Of course, everyone has a different learning curve, but with Help on every screen in the software, Built-in Library, personal training sessions, Email and Live Support, you will be up and running on Eleo in no time! Eleo has been awarded the 2018 FrontRunners Award for Highest Usability.
It’s easy! Just click to sign up for a free trial. Provide the name of your organization and the contact information, and Eleo will take it from there. Your database will be prepared within 1 business day.
If you have internet, you have Eleo! Using a PC, Mac or mobile device you can access all of your data in Eleo.
Eleo starts at just $39 per month. Eleo is an affordable online software that charges a monthly fee for its use. The fee is based on the number of contacts you have in the system. The full fee schedule can be viewed here. At all levels, Eleo provides the same feature rich software for all your users.
No, Eleo does not require an integration with Constant Contact or Mail Chimp to create and send email communications out of the Eleo system. You can create an email mailing in Eleo and download the mailing list in excel or CSV format. The information can then be uploaded into any email platform of your choice.
Yes, we want you to get the full experience! Eleo’s trial comes complete with all software features. Just one exception – if you would like to use Eleo’s integrated donation forms on your website, you must have an active Eleo subscription.
Absolutely. Thank you letters and receipts can be automated through online donation pages or through your mailing dashboard.
Yes! Eleo comes complete with an Events Module and integrated Event Registration Form. Within each event you can track fundraising activities, expenses, mailings, groupings and more.
Yes! Our Volunteers Module gives you all the tools you need to track volunteers. You can create volunteer opportunities, assign volunteer jobs and record volunteer hours.
Eleo comes with a comprehensive Membership Module. Within the Membership Module you can create multiple membership types, produce membership bills, complete payments and renewals, send mailings and more.
Yes! Eleo will track all your tributes, memorials and honorees. Acknowledgements are identified and may be sent to the donor as well as the recipient of the tribute.
Eleo comes equipped with a wide variety of reports for contacts, gifts, donors, pledges, grants, memberships, volunteers, events and more. Furthermore, all reports can be customized to your specifications. Don’t see the report you need? Eleo also comes equipped with a Custom Report Writer that allows you to create your own reports.
Yes, you may process credit card payments using Eleo. Eleo integrates with 3 different payment processors; Braintree Payments (a PayPal Service), and Stripe. Each Eleo user sets up a merchant account with any one of these 3 choices. Eleo does not charge any additional fee on your credit card processing. All credit card fees are between you and your credit card merchant.
Yes, they do. Our Web Forms link to your website or any online platform of your choosing. Choose from Event Registration Pages, Donation Pages and Contact Forms and allow your donors to engage with your nonprofit easily online.
Yes, within Eleo’s Web Form Module, you will find Event Registration Forms. These forms are completely customizable to your organization. They even send automatic confirmations and thank yous!
Yes, within Eleo’s Web Form Module, you will find Donation Pages. These forms are completely customizable to your organization. They even send automatic confirmations and thank yous!
At this time, Eleo does not have Membership Registration Forms. Contact us to discuss other options!
Yes, within Eleo’s Web Form Module, you will find Contact Forms. Contact forms can be used for a myriad of things, from Volunteer Registration to Contact Interest Forms. These forms are completely customizable to your organization. Our automatic confirmations, ensures that your prospects know their information was received.
Yes. From every contact record, you are able to send individual emails. These emails will be fully recorded in Eleo, in the history tab of the contact/donor record.
Yes! Eleo’s Task and Calendar feature (our mini project manager) links with Google Calendar. You may export all of your tasks in Eleo to your Google account.
Yes! If you choose Stripe or Braintree Payments as your payment processor, recurring gifts are available to you on Eleo Web Forms.
No. Eleo software does not currently support crowdfunding or peer to peer.
Absolutely! When logging into your Eleo database, you will be prompted with a reminder pop-up; this will show you what’s going on and when. If you’d like to receive reminders on external devices, you simply link your Eleo Task Manager to Google Calendar. Use the notification features in Google to set up your reminders to your phone, your tablet or any other device!
Yes, Eleo offers many features which allow you to customize the software to fit your organization’s needs. Here are some of the many customizable features:
No problem! Check out our Custom Report Writers. These features allow you to create the exact report you need.
You betcha! You are able to create as many Contact Groups as you need. This helps to create segmented targeted lists of donors, volunteers, business sponsors and more.
Not only can donors and donor information be imported, Eleo support staff helps you in the process! One of our dedicated Eleo support specialists will work with you directly to discuss your current database and the how the information will appear when imported into your new Eleo system.
There is no limit to the number of contacts you may enter into the software. Eleo grows with your nonprofit.
All data can be directly exported from Eleo in PDF, Excel and CSV format.
NO contracts! We are confident you will hit it off with Eleo immediately; but if for some reason you need to part ways, we understand. We will even help you learn how to export all your data!
Eleo allows UNLIMITED users. You may have as many users in the software as your organization needs, no restrictions, no hidden fees. Need to have multiple people in the database at once? Not an issue! Eleo is a multi-user software, meaning all users can be in the database at the same time.
Yes. You can define specific user roles with limited access to the system. User rights define what a user may add, edit, view and delete in all areas of the database. You can create unlimited user roles.
Eleo is cloud based software residing on Microsoft’s Azure cloud platform. Both Microsoft Azure and Eleo’s integrated payment processors are PCI compliant.
Your organization owns your data. Always. No question. Eleo has no ownership rights to your data and guarantees your data will not be used or shared in any capacity.
Never. The data your organization enters and maintains in Eleo is solely owned by you. Community Software Solutions, CSS, creator of Eleo Online Donor Management Software, claims no rights to the data of your organization. We will not contact and/or solicit contacts from any of the data you enter and store within the Eleo software.
Yes, all data you enter and save into Eleo is backed up on a regular basis and stored off-site at multiple geographic locations on Microsoft Azure’s cloud services.
Eleo Online Donor Management Software and your data are stored and operated in Microsoft’s Azure cloud services. Their Data Center is external to our offices. And is physically constructed, managed, and monitored to shelter data from unauthorized access, as well as environmental threats.
ALL SUPPORT IS LIVE AND INCLUDED! Eleo offers phone, email and online support, all included with your monthly subscription. No additional cost.
All support is included in your monthly subscription. No additional cost.
Support is offered 9am-5pm, EST. If you need a support specialist outside of these hours, we do our best to accommodate our users across the US and Canada.
While most of our users learn Eleo quite quickly, we are here to help you every step of the way. Your Eleo subscription includes personal training sessions to get you acquainted with the system. Additionally, the software comes with a collection of learning videos, step by step guides and a help link on every screen. Have questions? Email live support at: email@example.com or give us a call at 1-844-676-3536 (M-F 9am-5pm EST)